0 items
Members Help
Members Help
Find answers to common questions about your member account, profile, renewals, and uploads.
Click a section below for help.
Logging Into Your Member Account
To log in to your member area:
Go to Main Menu → Members → Login
Enter your email address and password
Your username is the email address you used when joining FACE.
Problems Logging In
Forgotten your password?
Use the Reset Password option on the login screen.
Account locked?
Wait 15 minutes, then reset your password.
Still unable to log in?
Please contact the webmaster:
Updating Your Member Profile
FACE members appear in our Find a Face Painter search tool.
This allows potential clients and other face painters to find members in their local area.
To appear in the search results, your Member Profile must be completed.
How to Update Your Profile
1) Log in to your member account
2) Click My Profile
3) Add or update your details
Important profile information includes:
- Business Name – Your face painting business name
- Business Photo or Logo – Upload your logo or a professional photo
- Photos of Your Work (1–3 images) – Examples of your recent work
- Phone Number – Your contact number
- Email Address – Your business contact email
- Website or Social Media Links (optional) – Add your website or social media pages
- Location (Latitude & Longitude) You can find this by entering your postcode at: https://latlong.net
- Areas You Work In – List the towns, cities or regions you cover
- Member Bio – A short description about you and your business
- Skills and Services – For example: Face Painting, Balloon Modelling, Glitter Tattoos
You can also upload certificates or industry awards if you wish.
Find a Face Painter Map
Adding Your Location to the Find a Face Painter Map
Your location is required for your profile to appear on the Find a Face Painter map.
To add your location, you will need to enter your latitude and longitude in your profile.
How to Find Your Latitude and Longitude
1) Visit the website: https://www.latlong.net
2) Enter your postcode into the search box.
3) The website will display your Latitude and Longitude coordinates.
4) Copy these numbers and paste them into the Location (Latitude & Longitude) field in your member profile.
Important
After you have added your location, the FACE webmaster will manually update the map so your profile can appear on the Find a Face Painter map. Please email once complete
This may not appear immediately, so please allow a little time for the update to be completed.
Uploading Photos and Files
You may need to upload photos when completing your profile or renewal form.
File Requirements
Maximum file size: 5MB
Accepted formats:
- JPEG
- PNG
- TIFF
- WebP
Image Too Large?
You can reduce the file size using: www.tinypng.com
Renewing Your FACE Membership
FACE memberships renew every year in March.
Renewal invitations are emailed to members in February.
Renewals are open:
1st March – 30th March
If your membership is renewed after the deadline, you will not be able to log in to your member account, and a late fee will apply.
Information You Will Need
Before starting your renewal form, please have:
Your membership number
Your registered email address
Your FACE area
Payment details
3 examples of recent work
Examples of work can be:
Links to recent social media posts, or
3 photos uploaded during the form
Photos should show recent client work and not self-paints.
Members who joined within the last 12 months do not need to upload photos again.
Important Information About Renewal Emails
Your FACE membership is linked to your email address.
When renewing, please make sure you use the same email address that received your renewal invitation. Using a different email may create a duplicate membership account.
If Someone Is Helping You Renew
If a partner or friend is helping you complete the form, please make sure they use your details and your email address.
Still Receiving Renewal Reminder Emails?
This usually means the renewal was completed using a different email address.
Made a Mistake on Your Renewal Form?
Remove the form from your basket and start again.
Two Memberships in Your Basket?
Click the red X to remove the extra one before checkout.
Insurance Information
FACE membership requires members to join the FACE group insurance scheme, provided by Rees Astley.
If you currently hold your own insurance, please let us know the expiry date so we can arrange cover before renewal.
Insurance is available for members aged 16 and over.
For insurance questions, please contact Rees Astley directly.
Rees Astley Insurance
Mostyn House
Market Street
Newtown SY16 2PQ
Phone: 01686 626019
Email:
Website: www.reesastley.co.uk
Need Further Help?
If you need assistance:
Membership or insurance questions
Contact your Area Representative
Website login or account issues
Email the FACE Webmaster
